Frequently Asked Questions
We provide global transport solutions including sea, land, rail, and air freight. Our services cover container shipping, bulk cargo, project cargo, and complete supply chain logistics with professional support.
Yes, we offer comprehensive Door-to-Door services across various routes, including pickup from origin, international transport, customs clearance, and final delivery.
Yes, you can submit a request through our website’s quote form or contact our sales team directly for updated rates.
We serve over 100 countries, especially in Asia, Europe, the CIS region, Africa, and the Persian Gulf countries.
Yes, our dedicated customs clearance team handles all clearance procedures with speed and accuracy at all national customs points.
Depending on the transport type, documents may include packing list, commercial invoice, proforma invoice, export/import permits, and insurance. Our team will guide you at every step.
We offer real-time tracking for sea, air, and land shipments. Our specialists are also available via phone, WhatsApp, and email.
Yes, we handle Dangerous Goods (DG Cargo) in compliance with international regulations and safety standards.
Yes, we transport various types of industrial and commercial batteries. As batteries are classified as Dangerous Goods, special packaging and documentation are required. Please contact our DG cargo team for feasibility assessment.
Transit time depends on the origin, destination, cargo type, and mode of transport. For example, sea freight from Europe takes around 20–30 days; land transport from Turkey takes about 5–7 days.
You can reach us through the contact form on our website, phone numbers, or by visiting our offices to speak directly with our experts.
No, not all shipments need to be cleared. It depends on the cargo type, destination, and transport method. For example, in foreign transit, the cargo is moved from an entry to an exit customs point without entering the local market. Special zones like free trade areas may also have different rules. Contact us for detailed advice.
Generally, proper packaging is the sender’s responsibility. The carrier ensures safe transport based on agreed terms. However, professional packing services are available upon request through our partners. Please consult our team for packaging recommendations before shipping.
Typically, the following are required:
- Proforma invoice from the foreign seller
- Valid business license (Import Card)
- Bank tracking code (for currency transfer)
- Required permits depending on the goods (e.g., health, standard)
- Product ID in the national trade system
- ID documents of the ordering company/person
Other documents may be needed depending on the product and import method. Please contact our order registration team for precise guidance.
No, pharmaceutical import/export is only permitted through licensed companies with approval from the Food and Drug Organization. Individuals cannot import/export medicine for commercial use. In rare cases, personal use imports are allowed with proper documentation and approvals.
Yes, but this depends on the origin/destination, type of cargo, and shipping method. In some cases, indirect routes via intermediary countries are used. Please contact our experts for case-by-case assessment.
Such goods are transported using refrigerated containers or vehicles with temperature control. Proper timing, health permits, and strict handling standards are crucial.
Yes, we offer cargo insurance for all types of shipments. Insurance terms depend on the value and nature of the goods.
Typically 20 to 40 working days, depending on the port of origin, weather conditions, shipping line, and final destination. Please provide your cargo details for an accurate estimate.
If insured, you can claim compensation by submitting the necessary documents. Without insurance, liability is limited to terms specified in the transport contract and bill of lading.
Yes, exhibition goods are usually imported temporarily and need a temporary import permit. After the event, the cargo must be cleared or re-exported.
There’s no strict minimum, but shipping less than 1 CBM or under 100 kg is often not cost-effective. In such cases, air freight or LCL shipping is recommended.
FCL (Full Container Load) means one container is dedicated to a single client. LCL (Less than Container Load) combines cargo from multiple clients in one container. LCL is more economical for small shipments.
Yes, we provide full truckload, groupage, and complete transit services to and from Europe via Turkey, Georgia, and Central Asia.
Yes, for large, heavy, or non-standard cargo, we use lowbed trailers, modular trailers (boogies), and other special vehicles. Transit permits and road authority coordination are required.
No, air freight is suitable for valuable, time-sensitive, or perishable goods. Volume weight is also a key factor in air freight cost.
Yes, but it requires special permits, secure packaging, temperature control, and airline coordination. We follow IATA regulations for sensitive cargo.
Foreign transit is the movement of cargo from an entry customs point to an exit point without entering the local market. It’s commonly used for cargo passing through Iran to neighboring countries.
Documents include bill of lading, invoice, packing list, transit permit, and customs guarantee. We handle the full process on behalf of our clients.